How do I enrol as a patient at Family Doctors?
Drop into reception and pick up our Enrolment Pack. These can be filled in on the spot or taken away and brought back later. Alternatively you can download the forms from our website.
You will need to present the following with your Enrolment Forms:
- NZ Passport (with current immigration visa where applicable) OR Birth Certificate (plus one form of photo ID for those 16 years and over)
- Proof of residential address
A separate enrolment form and ID is required for each family member. Individuals aged 16 and over must each sign their own form.
I live at The Lakes and want my appointments at Family Doctors @ The Lakes
Anyone who enrols as a patient at Pyes Pa Doctors will also be enrolled at The Lakes, and vice versa. We are one practice operating from 2 locations. When you ring for an appointment, you can select either location from the voice prompts.
What happens after enrolment?
Once we receive your medical file from your previous GP, adult patients will be contacted and asked to make a nurse New Patient appointment. This appointment is for 30 minutes and costs $30. The nurse will go through your medical records with you and ensure your health screening is up-to-date, as well as identify any current health concerns. Once you have completed the nurse appointment you can then make a doctors appointment as needed.
How do I make an appointment?
Call reception on 07 543-2221 to make an appointment at either of our 2 locations. Calls are answered between the hours of 8am and 4.30pm.
Please let the receptionist know if your appointment is urgent or complex. Some appointments are routinely allocated more time – for example drivers licence or insurance medicals, smears or diabetic reviews.
If I make an appointment for myself can other family members be seen at the same time?
Yes, if they are booked in. Please advise the receptionist how many patients need to be seen. This allows time to be allocated for each person to be properly assessed and treated.
Can I have a support person with me during my appointment?
Yes, all patients have a right to a chaperone with them for any appointment. The chaperone can be a family member, friend or a member of staff.
If you want a member of staff to accompany you please let the receptionist know when you arrive for your appointment.
Keeping on time
We care about our patients and that includes caring about your time! The medical staff will try their best to see you on time but please be aware that unexpected delays can occasionally occur due to emergencies. We appreciate patients’ punctuality to help keep everything running on schedule.
It is worth noting that our usual appointment time is 15 minutes. If you think you need more time due to the nature of your visit, please let us know when booking. If keeping on time is important for you we suggest you book an appointment at the start of the morning or afternoon session.
Please see below under ‘What are our fees’ a breakdown of our appointment costs.
Please talk to our practice manager if you have comments in this area.
What if I miss an appointment?
If you are unable to keep your appointment please phone us ASAP so that we can book in other patients. Failure to inform us of cancellation of a routine appointment may result in a $10.00 fee being charged. Failure to inform us of cancellation of a new patient appointment, with the nurse or doctor, may result in the full amount of the consultation being charged, as new patient appointments are booked as extended appointments, with only the normal consultation fee being charged.
What After Hours service is provided?
We understand that illnesses do not always occur during normal opening hours. When we are closed our patients can receive advice and treatment through the following avenues:
- Homecare Medical – if you ring our usual phone number (543-2221) after closing time, your call is redirected to a trained nurse who is able to provide free health information and support, including calling an ambulance if necessary.
- Urgent medical and accident treatment can be obtained from the walk in clinic at Accident & Healthcare, Cnr Second Ave and Devonport Road. 8am-10pm. Charges will apply.
- The nearest Emergency Department is at Tauranga Hospital, 829 Cameron Road, Tauranga.
In a life threatening emergency call 111 for an ambulance immediately
What are your fees?
Fees vary depending on age, your entitlement to government subsidies and the services we provide. Children under 14 are FREE – although there may be a charge for items such as liquid nitrogen or wound dressings. Fees charged for nurse consultations and additional procedures or tests are available from reception.
In order to help our doctors run to time please let the receptionist know, when making and appointment, if you require additional time. A 15 minute consultation is enough time for the doctor to address one concern. If you would like to discuss more please ask for a longer appointment.
Extended (20-30 min) and Double (31+ min) consults will attract an added fee
|Normal||Normal Extended||Normal Double||CSC||CSC Extended||CSC Double|
How do I pay my account?
Accounts are payable on the day of consultation. We do not accept credit cards or Paywave. If you are having trouble paying your account please speak to the Practice Manager. You are welcome to set up an automatic payment weekly or fortnightly. Accounts not paid by the end of the month incur a $10 administration fee. Overdue accounts are referred to a debt collection agency, whose fees are added to the outstanding account.
To pay by internet banking our account details are: Tauranga Healthcare Ltd 06-0541-0823026-25. Please quote your full name, plus invoice number where appropriate.
How do I get a repeat prescription?
If you have been seen by the doctor in the past 6 months you may be eligible to request a repeat over the phone. We require 48 hours notice for a prescription – to be reviewed and authorised by your GP. The cost for a prescription for anyone over 18 years is $22 ($19.50 with a CSC). Patients aged 14-17 years pay $22 ($13.00 with a CSC), children under 14 are FREE. This cost increases if a prescription is required urgently on the same day. We encourage you to order your repeat medications several days before you run out. We also encourage payment of the account before the end of the month to avoid the $10 admin fee.
How do I get my lab results?
Results for most blood tests are usually back within a couple of days. Smear results and x-rays may take up to a week. Pyes Pa Drs policy is to only contact you if your results are abnormal. If you hear nothing from us you can assume everything is normal. You are welcome to ring and speak to the nurse to check your results at any time.